CANCELLATION AND RETURNS
We want our customers to know that we have a hassle free returns policy, below is a list of all details regarding customer rights and our returns / cancellation policy.
To cancel your order, please email our customer service team at firstname.lastname@example.org before the order has been dispatched. If your order has already been dispatched then unfortunately we won't be able to stop the parcel throughout transit and you would be required to return the order.
Please take reasonable care of the goods once received. Customers are to be made aware that we are entitled to deduct an amount from the refund that will be issued to reflect any loss in value of the goods supplied.
If you have an order query, please email email@example.com
We understand that you may want to return a product to us due to it being unsuitable or unusable. We have created this 365 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to all our customers world wide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- We receive the returned product within 365 days following the date of delivery of the product
- The returned product is unused, in its original packaging, with any labels still attached,
- In a condition enabling us to sell the product as new
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
Please be aware that any items purchased in a SALE can not be returned for a refund as they are subject to clearance.
Refunds will not be provided to the customer for any sale items.
To return your order for a return or exchange, please write on the invoice you received in your parcel whether you'd like a refund or exchange. If you are returning an item due to it being faulty, please state this on the invoice.
Please send any returns to:
SEEK Attire, Statex House, Saltmeadows Road, Gateshead, NE8 3AH
You will be responsible for paying postage costs for the return parcel within this returns policy. We highly recommend sending the order back using a trackable / recorded delivery service because if the order is lost in transit we can not be held responsible for this. A refund can not be processed until we receive the order back into our warehouse.
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will refund any money received from you using the same method originally used by yourself to pay for your purchase through our secure payment system.
We will process the refund when an inspection of the garments has been done, this will be done as soon as possible once the order has been received at our returns address. This can be within 14 days following the day we received your returned order.
The cost of postage will be deducted from any refunds even during postage offers, unless the garment can be defined as faulty. Shipping fees are none refundable as this amount is used for postage & packaging elements of the order. If you select a FREE delivery option or redeem a FREE delivery service using a discount code then this amount will be deducted from your order's refund amount should the order be returned for a refund.
When you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product to make sure it finds its way back to yourself.
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product.